Introduction

These Conditions apply to all guests of the Hotel.

Bookings

Guests may book in advance or on arrival
Rooms are subject to availability and the Hotel reserves the right to refuse any booking for good reason

Check-in & Check-out Times

Check in time
From 14.00 hrs onwards
If you arrive earlier you can leave your luggage with the reception
Check out time
Before 11.00 hrs
Late check-outs are strictly subject to Hotel availability(additional charges apply)



Payment

Credit is required to check in to the Hotel
Guests must pay all outstanding charges on arrival

Cancellations

Reservations must be cancelled 48hrs in advance of your arrival date before 12.00 pm
In the event of a no show, or a cancellation with less than 48hrs notice prior to the date of arrival, one nights payment will be charged.

Right of Refusal

The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner



Disturbance

The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.

Hotel Rules

Guests shall comply with all reasonable rules and procedures in effect at the Hotel, including but not limited to health and safety and security procedures and statutory requirements as to registration.

Valuables

Guests with valuables should ask to have them placed in the Hotel’s central safe.



Relocation

In the unlikely event that the Sara Hotel does not, for any reason have the required number and types of rooms available as per the Booking, the Sara Hotel reserves the right to relocate the Client to an alternative hotel of a similar standard.
The extra and reasonable accommodation expenses incurred for equivalent accommodation (for the first night only) shall at the Sara Hotels discretion, which will normally be exercised in favour of the Client, be borne by Sara Hotel.
The acceptance of this obligation (which will not release the Client of the obligation to pay the Sara Hotel the relevant Charges) shall be in lieu of all other liabilities or obligations, which are hereby expressly excluded.



Losses, Liabilities etc

Guests must report any loss of or damage to their property immediately on discovery to the Hotel and shall make themselves available to assist with any reports made by the Hotel to the police.
The Hotel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest or an Act of God, or where the guest remains in exclusive charge of the property concerned.
The Hotel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, act of God, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside the Hotel’s control.
Whilst all reasonable efforts have been taken by the Hotel to ensure that Bookings made under this Agreement are able to proceed, the Hotel reserves the right to relocate any Booking to another hotel of similar size and standard. The Client acknowledges that the Hotel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation of the Client.
Guests will be liable for any loss, damage or personal injury they may cause at the Hotel.
These Conditions shall be governed by English law, and you agree to submit to the jurisdiction of the English courts.